Privacy Policy
Last updated: May 1, 2026
Wright Restorations Canada ("we," "our," or "us") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you:
- Submit a quote request or contact form on our website
- Call our emergency or main phone lines
- Email us directly at support@wrightrestorations.ca
- Engage our services in person or on-site
The types of personal information we may collect include: your full name, mailing or service address, phone number, email address, the nature of the damage or service required, and insurance information where applicable.
2. How We Use Your Information
We use the personal information we collect to:
- Respond to your service inquiries and provide restoration services
- Schedule on-site assessments, inspections, and remediation work
- Communicate with your insurance adjuster or property manager on your behalf (with your consent)
- Send service updates, invoices, and follow-up communications
- Improve our website and service offerings
- Comply with applicable legal and regulatory requirements
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Disclosure of Your Information
We may share your personal information with:
- Insurance companies and adjusters — when required to process a restoration claim on your behalf
- Sub-contractors and trade partners — who assist in delivering our services, bound by confidentiality obligations
- Government authorities — when required by law, court order, or regulatory requirement
- Professional advisors — such as lawyers or accountants, under strict confidentiality
4. Cookies and Website Analytics
Our website uses cookies and similar tracking technologies to analyse traffic patterns, understand how visitors use our site, and improve user experience. We use anonymised analytics data only. You may disable cookies through your browser settings; however, some features of the website may not function correctly if cookies are disabled.
5. Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes. Service records are typically retained for a minimum of seven (7) years in accordance with Ontario business record-keeping requirements.
6. Security of Your Information
We implement appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our staff are trained on privacy obligations and access to personal information is restricted to those who require it to perform their job functions.
7. Your Rights Under PIPEDA
Under PIPEDA, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent to the collection or use of your information (subject to legal and contractual restrictions)
- File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated
To exercise any of these rights, please contact our Privacy Officer using the information below.
8. Third-Party Links
Our website may contain links to third-party websites, including our BBB profile and Google Business listing. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
10. Contact Our Privacy Officer
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us: